Terms and conditions

The Scale Modeller (PTY) LTD. – Terms and Conditions

Use of Site 

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Scale Modeller’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please discontinue the use of this website immediately.

The term ‘The Scale Modeller’ or ‘us’ or ‘we’ refers to the owners of the website whose registered office address  is 30 Heerengracht, Etienne le Roux Street, Langenhovenpark, Bloemfontein, Free State, 9330. Our company registration number is 2012/065898/07. The term ‘you’ refers to the user or viewer of our website.

The Scale Modeller is an online E-commerce Retailer:                    

Website – http://www.thescalemodeller.co.za

Official email address – info@thescalemodeller.co.za

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences, please refer to our privacy policy for further details.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Every effort is made to ensure the complete accuracy of our website however some prices/details may change from time to time and it is possible that error may occur. We will use our best endeavours to rectify any errors as swiftly as possible but we cannot be responsible for any losses incurred.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of South Africa.

You are responsible for ensuring you have sufficient antivirus software installed and that we will not be held liable should your equipment become infected from the use of this website.

We reserve the right to: 

1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or 

2. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change.  It is your responsibility to check regularly to determine whether the Conditions have been changed.  If you do not agree to any change to the Conditions then you must immediately stop using the Website. 

3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website.

Sale Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms and conditions. You must not make any purchase or booking through this site unless you understand and agree to all our terms and conditions.  Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase.  If you have any queries, please contact us before making any purchase or booking for any service or product through this website.

Agreement of Sale

By placing a product in the shopping basket or adding a product to a wish list without completing the purchase cycle does not:

  • Constitute an agreement of sale


  • Constitute an order of the product(s)

And as such The Scale Modeller may remove the product from the shopping basket or wish list if stock becomes unavailable and you cannot hold The Scale Modeller liable if the product is not available when the purchase cycle is completed at a later stage.

Your agreement of sale only comes into effect if and when:

You electronically submit a properly completed order for one or more products in your shopping basket; and

Payment is either authorised, or received by The Scale Modeller in its bank account.

Termination of Sales and Cancellation of Orders

You are entitled to cancel any sale concluded on www.thescalemodeller.co.za, with the exception of clearance stock, within 3 days of The Scale Modeller receiving payment for the ordered goods.  You will not be able to cancel orders after 3 days.  A 10% administration fee will be charged for goods already shipped.  For details on refunds and exchanges please refer to the Refunds and Returns section below.

The Scale Modeller reserves the right, for purposes of preventing suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and The Scale Modeller, in whole or in part, on notice to you. The Scale Modeller shall only be liable to refund monies already paid by you and accepts no other liability which may arise as a result of such refusals to process any order/sale.


The price of each product is displayed with the product listing.  In the event of a sale or special offer, the original price as well as the discounted price will be displayed with the product.

Stock availability and Substitute goods

Stocks of all goods on offer are limited.  The Scale Modeller shall take all reasonable efforts to ensure that when stock is no longer available, that offers thereof are discontinued.  However, should The Scale Modeller be unable to fulfil any order placed by you at the advertised price due to stock having sold out, The Scale Modeller will notify you and you will be entitled to a refund of the amount paid by you for such product, as explained in more detail in the Refunds section.

The Scale Modeller will not substitute items and you will have to place a new order if you wish to purchase a substitute product.

Delivery Policy

Delivery periods are only regarded as having commenced upon payment confirmation being received by The Scale Modeller.

We will despatch all goods within 2 to 3 working days of receipt of payment.

If products with different delivery times are ordered together, the product with the longest delivery time will determine the delivery time of all the products in the order.

We will make every effort to ensure that the information supplied on the Website is accurate. Where delays and out of stock situations occur, every reasonable effort will be made to inform the Purchaser.

If paying with a specific credit card for the first time on the Website, The Scale Modeller may carry out certain fraud checks with the cardholder’s bank and the delivery period shall only be regarded as having commenced upon completion of such checks.


Delivery Charges

Packages are limited to 30kg for deliveries within South Africa.  If you wish to buy in larger bulk, please put through multiple orders, or contact us via email; info@thescalemodeller.co.za or phone +27 (0) 84 406 5665. Orders will be shipped using the South African postal service via counter to counter delivery. A flat rate of R50 will be charged per parcel. Should you prefer to have your order delivered via an alternative method please contact us. 

Postage Insurance

Insurance is offered on all orders and charged at 3.5% of the order total excluding delivery charges. If parcel insurance is opted out of The Scale Modeller cannot be held responsible or be held accountable for any damage to parcels or to parcels being lost, stolen or otherwise misplaced.

Value Added Tax

All prices are shown excluding Value Added Tax. The Scale Modeller is not VAT registered and therefore all goods are sold without VAT.


The Scale Modeller shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, The Scale Modeller will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.

Payment Options

All transactions will be processed in South African Rands (ZAR) through PayFast. We accept the following payment methods:

  • Credit/Debit Cards
  • Bank Deposits or Electronic Funds Transfer (EFT)

Bank Deposits or Electronic Funds Transfer (EFT)

Simply select the "Bank Transfer" option or during the check out procedure and make a direct deposit into The Scale Modeller’s account:

Bank:                                  First National Bank
Branch:                              Brandwag
Account holder:               The Scale Modeller (PTY) Ltd.
Branch code:                    230-534
Account number:             62355798904
Your reference:                Your order ID and SURNAME

Proof of payment should be faxed to +27 (0) 865525569 or emailed to payments@thescalemodeller.co.za.


In order to be admissible, complaints must reach us: (a) in case of complaints related to non-conformity of deliveries, within three (3) days following receipt of the goods and (b) in case of hidden faults, within three (3) days following the discovery of the fault or the moment by which time such a discovery could reasonably be expected to have taken place. Acceptance of the goods by the Buyer covers every possible fault or nonconformity observable at that time.

Refunds and Returns 

Prior authorization must be obtained before returning any goods.  No unauthorized returns will be accepted.  Please use the dedicated returns centre on the site. This is located in the footer section under Customer Service.  All postage and handling on returned orders shall be at the expense of the customer.  No refunds or exchanges will be given after 14 days of receipt of goods.

Defective or Damaged products

  • If a defective product is received, you are to return the product in its original packaging to The Scale Modeller, where upon receiving said defective product, The Scale Modeller shall dispatch a new product to the delivery address stated on your purchase receipt.
  • Where damaged stock returns are accepted, replacement stock will be issued. 
  • In the event that the product is out of stock, The Scale Modeller shall refund your purchase exclusive of any postage or other costs incurred.

Please note:  the following will NOT be regarded as defects and will not entitle you to any repair, replacement or refund:

  • Faults resulting from normal wear and tear
  • Damage incurred during postage, if you opted not to received your order via secure mail

Processing of Refunds

All eligible customer refunds will only be processed once the returned/defective goods have been received by The Scale Modeller.  Certain products may be non-returnable/non-refundable items, but will be clearly marked as such from time to time in the product/payment/invoice description.

The Scale Modeller will refund the money in a way most cost and risk efficient to us and not necessarily in the same way that you originally paid.

Other Returns

All other returns will be accepted at The Scale Modeller’s sole discretion.